Summary of the Assignment:
• Task: In this assignment, you will write a short report to the owner of a
company to which you have just been hired.
• Length: 1500-2200 words, single-spaced
• Graphics: You must integrate at least two graphics. Details on the two
graphics are provided below.
• Sources: You will integrate at least five sources into the report, at least two
of which have to come from scholarly journals or a credible trade journals.
The Situation and Your Role In It
You have been hired for the position of Assistant Manager for Work ‘N Suds, a local laundromat
in Gaithersburg, Maryland.
Work ‘N Suds maintains a robust business. While the business began as a small local
laundromat, it has now become a popular meeting and work-from-home space. The reason for
this emergence is a unique concept that Work ‘N Suds features. At Work ‘N Suds, customers
can work in pleasant office spaces while washing their clothes. This concept sets Work ‘N
Suds apart from other laundromats in the area.
Other laundromats are unequipped for suitable remote work. They have small, uncomfortable
benches that customers can sit on while waiting for their laundry to finish. Essentially no table or
desk space is available for customers to work on a laptop. Moreover, the noise from the laundry
machines and dryers makes it all but impossible to work in the area. All other laundromats
require customers to put their laundry into a washer and either find another place in the
neighborhood to work or wait in the laundromat for 45 minutes or more while their clothes finish
washing. Then the customer has to move the laundry to a dryer, wait another 30 minutes or so for
the drying to finish, and then take the clothes and return home.
This is not the case at Work ‘N Suds. At Work ‘N Suds, customers can put their laundry into a
washer and then proceed to another section of the laundromat that is separate from the washing
area. This area features state-of-the-art desks and office chairs, numerous electrical outlets,
robust wi-fi, and a coffee bar complete with baristas and a range of coffee drinks. In addition,
five public desktop computers are available in different kiosks throughout the office area.
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Furthermore, customers can download a Work ‘N Suds app that alerts them when their laundry is
finished, signaling them that they can now proceed back to the laundromat section and move
their laundry to a dryer.
Moreover, the office space features solid walls that block out the noise from the laundromat
section. Customers can work in a quiet environment while they wait for their clothes to be
washed.
Overall, Work ‘N Suds is equipped to allow serious remote work while customers wash and dry
their laundry.
This unique concept has led to Work ‘N Suds becoming one of the most popular meeting places
in town. Some customers who never would wash their laundry at a laundromat actually come to
Work ‘N Suds to wash their clothes just because of the conveniences and amenities it features.
Office workers come to work on their laptops while they do their laundry, students come to
complete class projects while they do their laundry, and groups of people come to commiserate
while they do their laundry. Even a book club has started meeting there while some of the
members of the book club wash their clothes.
Overall, Work ‘N Suds has taken the concept of a laundromat and made it into a remote work
site, similar to what coffee shops have done for years.
The concept has grown on the local population, and a stable cadre of customers regularly
patronizes Work ‘N Suds.
However, while Work ‘N Suds has drawn a loyal clientele, its business practices have become
problematic. Employees and customers are often careless with technology at Work ‘N Suds. In
addition, some business practices are simply not efficient. You, as the new assistant manager, are
concerned……..

SOLUTION

Assignment#4

Student

Maryland University Global

WRTG393; Advanced Technical Writing

September 17, 2024

To: Mark Carmen, Work ‘N Suds

From: Student, Assistant Manager

Date: September 17, 2024

Subject: Recommendations for Enhancing Security and Business management

Dear Mark,

To begin with, I would like to express my admiration for the great work you have done to turn Work’N Suds into a one of a kind business in the locality that offers a laundry service along with a remote work space, the idea is great and from what I have seen people love what you are doing with the establishment, the environment here is welcoming and consumers enjoy the services and facilities that we make available to them, and I Since I have just been promoted to a new position of Assistant Manager of Work ‘N Suds, I have been able to observe different important aspects of the firm. Therefore, it can be stated that your concept has successfully transmogrify the laundromat into the new working environment, preferring by customers who like to wash clothes during working from home. Because of such innovation, Work ‘N Suds has been able to carve a niche for itself in the market; people have got loyal customers who are attracted to the idea of washing services with an undertone of working spaces.

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