Think about an experience that you, as an employee, have had in an organization that either did, or did not, recognize you as an internal market/customer.  Discuss the experience and cite examples from the readings.

As a health care consumer, describe a time when you noticed that employees either were or were not viewed by leadership as internal customers.  Cite examples from the readings to support your experience.

As a health care consumer, what does quality mean to you?

Describe an innovation in health care that you have used, or are likely to use in the future, and explain why.

Do you consider yourself a passive or active health care consumer, and why?

Make sure to refer to the weekly readings and remember to offer your own ideas with minimal paraphrasing and quoting. Remember APA formatting for the references and citations.

SOLUTION

When we look closely at what people buy, we can see that factors such as income, personal values, and lifestyle frequently influence their purchases. Observing others’ homes may reveal objects that indicate different priorities or demands than our own, such as high-end technology, eco-friendly products, or wellness items. These variants demonstrate how organizations employ focused marketing methods to interact with distinct customer categories (Alves & Meisen, 2023). For example, a corporation may customize its messaging to clients who value sustainability by highlighting eco-friendly items or emphasizing luxury in promotions aimed at wealthier consumers. Businesses can improve their marketing by understanding what distinguishes distinct audiences.

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