Using a personal experience with a health care organization, explain how you were first made aware of it (advertisement, physician referral, health fair, or word of mouth, etc.)

Why did you choose that particular provider or facility over one that offered similar services?

Did you sense the goal of the organization was customer satisfaction? Why or why not?

Will you be a repeat customer? Why or why not?

Be sure to incorporate concepts from the readings for this week. Make sure to follow APA format for the references and citations. Please also comment on two other student’s post.

SOLUTION

Hello Class,

I learned about CVS as a healthcare facility through advertising and word of mouth. I had seen their advertising constantly touting services such as flu shots, vaccinations, and basic health consultations at their MinuteClinic, indicating that they provided more than simply pharmacy care. A friend also remarked how convenient it was to go there for routine vaccines, which piqued my curiosity when I required the same services. This prompted me to select CVS from other available healthcare service providers since they were very convenient. Not only was there a location nearby, but the fact that patients did not have to book an appointment to be attended to, especially for flu shots, was a big pull factor. CVS was much more convenient and faster than my normal clinic or urgent care clinic, which I had used before with tight schedules. Further, their prices were reasonable, and the service they offered was just what I required at that time.

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