Topic: How do IT and KM intersect in the KM process and how do they create efficiency for the organization?
Jane was in her office at Global Delivery Direct when she got a knock on the door and looked up to see President Rockfish. “Hi!”, he said “I just wanted a quick word with you. It seems lately that everywhere I go I run into someone or a situation that reminds me of your memo on KM. I haven’t forgotten it but I realized that a large component of your job is information collection and storage. Why can’t the IT department handle this? Why do I have to have a whole department and a lot of new software?” President Rockfish brings up an interesting question!
Directions:
- BY SATURDAY, complete the following:
- As if you were Jane draft a one page answer to the questions Rockfish poses. Be sure to include what the relationship is between technology and KM, how they differ, and why tacit knowledge capture is so problematic. Offer two methods to capture tacit knowledge that highlight the different roles between KM and IT in tacit knowledge capture. Consider using the SECI model to help illustrate those methods and roles.
- You must use course material to support your responses and APA in-text citations with a reference list.
- Before submitting your initial post to this discussion, submit it in the form of a Word document or PPT to [Week 4 Brainstorming Discussion Dropbox] for review by Turnitin.
- THROUGHOUT THE WEEK, complete the following:
- Respond to your classmates three or more days throughout the week. Remember you are trying to develop the best answers to the questions as possible. Your classmates are doing the same so read the posts carefully looking for the best ideas being presented. The goal is that by the end of the week the class will come to some consensus as to the best answers giving you the chance to submit the best ideas in the final post.
- You must use course materials to support your responses. Ensure you include in your comments where in our readings you they can find the supporting materials so they can improve their final posting.
- Participation must be reflected in the final post so grades will be affected by the content portion of the post if participation is not shown. Therefore, it is important to get in the class often and with the idea of improving your initial post with the discussion so that the final grade will be the best you can deliver.
- BY TUESDAY, complete the following:
- Attach your final post in the classroom by 11:59 PM ET
- The final post must reflect the brainstorming activities and should be different than the Saturday initial post.
- The final post must include a variety of sources from the class material as well as the use of scenario or case study facts where appropriate…..
SOLUTION
Hello President Rockfish,
Thank you for your question and for taking the time to consider the complexities of knowledge management (KM) within our organization. The relationship between IT and KM is indeed critical but also distinct, each playing a unique role in enhancing organizational efficiency. Information technology (IT) provides the infrastructure and tools necessary for storing, processing, and sharing explicit knowledge; this includes databases, document management systems, and communication platforms. According to Hajric (n.d.), while IT is essential for the codification and dissemination of explicit knowledge, knowledge management goes beyond mere information handling. KM encompasses both explicit and tacit knowledge, focusing on the creation, sharing, and application of knowledge to drive organizational goals.
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